Privacy Statement

KoalaWhere is firmly committed to protecting your privacy. Without your consent we will not use your personal information to send you promotional materials you have not requested nor will we release it to any other organisations other than those that are part of KoalaWhere or an associated groups (such as the Australian Koala Foundation) and therefore adhere to the same privacy policy.

Because the information we gather from you is personal, it is important that you fully understand the terms and conditions surrounding the capture and use of that information. This Privacy Policy discloses what information we gather, how we use it, and how to correct or change it. By using the Site (as defined in the Disclaimer), you consent to the collection and use of this information by KoalaWhere.

If you have questions regarding or concerns about this policy statement please contact KoalaWhere by e-mail here.

Collection and Use of Information
When you visit the Site, we will occasionally ask you to provide us with some personal information. We need this information to fill your orders, send you important messages, and personalise your experience.

Here is the information we collect at KoalaWhere and how we use it:

- When you create an account with KoalaWhere, we will ask for your name, mailing address, email address, password, gender, age, and some survey questions. With your consent, we will occasionally use this information to contact you about new releases, bargains and special giveaways. You have the option of removing yourself from our mailing list at any time.

- When you purchase an item, we will ask for your shipping address, billing address and your credit card number/expiration date. This information allows us to process and fulfil your order, and to notify you of your order's status.

- When you enter a KoalaWhere contest or play a promotional game being administered by KoalaWhere, as opposed to one being administered by a sponsor or affiliate, we will ask for your name, mailing address, email address or other relevant personal information so that we can administer the contest and notify winners.

- We collect generalised, non-individual aggregate information about our users and share it with advertisers and business development partners.

- If you email KoalaWhere with questions, suggestions or comments, we will collect your email address, and name so that we may respond.

- We use some of the foregoing types of information internally to improve how the Site benefits you.

- If required by law or to enforce, protect or apply our rights, we may release such information as is required.

Protecting Your Information
The KoalaWhere site uses a variety of security measures to maintain the safety and security of your personal information. All user contact information is contained behind secured networks and is accessible only by the proprietor of KoalaWhere and a limited number of employees who have agreed to comply with all of our privacy and security policies. Passwords and credit card numbers are encrypted in the Australian Koala Foundation’s secure server, which is also located behind secured networks. All credit card information supplied by users is transmitted Secure Socket Layer (SSL) technology.

Please be sure that your web browser is SSL-enabled. We recommend Microsoft Internet Explorer version 6.0. You should always upgrade your web browser software to the latest versions for optimum security.

Our secure web pages are being hosted by the Australian KoalaFoundation, and we use a 128 bit SSL Certificate to ensure secure transmission of your information. This ensures that all information you send to us via the World Wide Web will be encrypted.

When you are on a secure page you will see a small padlock in the bottom right hand corner of your browser. Click on the padlock to confirm the currency of the digital certificate. Our website supports 128 bit encryption as long as you are running a 128-bit enabled browser.

Automatic Collection of Information; Cookies and IP Addresses
We use a feature of your web browser called a "cookie" to assign a unique identity to your computer. Cookies are files that your web browser places on your computer's hard drive. Our cookies enable us to provide features such as welcoming you by name and setting up other preferences you establish during each visit to the Site.

We also use cookies to help determine whether you came to the Site from a particular Internet link or banner advertisement. Cookies can be used to help save and retrieve account names used on the Site and provide information on past purchases. This is done for convenience and saves you the trouble of re-entering information on every visit to the Site. Cookies cannot be used by us to retrieve any personal information about you unless you have previously purchased from or registered with the Site. KoalaWhere does not and can not use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you.

Most web browsers automatically accept cookies, but you can usually change your browser's settings to block them.

Every computer on the Internet is identified by a unique number called an IP address. If you have a static IP address, you get the same number each time you connect. If you have a dynamic IP address, a number is assigned from a pool of addresses maintained by your ISP (Internet Service Provider) on a first-come basis. KoalaWhere may record the IP address used when making an order for security purposes. Otherwise, KoalaWhere only uses your IP address to help diagnose problems with our server, to administer our Site, and to gather basic demographic information. Examples of other types of automated information we may collect include, connection information such as browser type and version; operating system; and URL clickstream to, through and from the Site.

Links to Other Sites
The Site contains links to partners, advertisers and third-party websites and services that may collect data in connection with sweepstakes, promotions, e-commerce, etc. They each have separate privacy and data collection practices, independent of KoalaWhere. KoalaWhere has no responsibility or liability for these independent policies or actions, and is not responsible for the privacy practices or the content of such sites.

Agents
We may employ other companies to perform certain functions on our behalf such as using a shipping company to deliver your order or using a processing company to authorise and verify your credit card. These companies have access to such of your information as is necessary to perform their task.

Change and Modify Your Account
KoalaWhere gives users the following options for altering their information in our database or having it removed and stopping our service:

- Use the Update My Details
- Send us an e-mail message here.
or
Send a letter to the following postal address:

The Australian Koala Foundation
Att: KoalaWhere
PO Box 2659
Brisbane QLD 4001
AUSTRALIA

If KoalaWhere were to be sold, it is possible that some of your information might be included in the transfer. In such event, you will receive notice of such transfer and KoalaWhere will require the transferee to have a privacy policy which is at least as protective as this Privacy Policy.

Changes to Privacy Policy
If we make any changes to our privacy policy, we will post the changes on this page so that you are always aware of our policies. KoalaWhere reserves the right to modify, alter or update these policies at any time, and you agree to be bound by such modifications, alterations or updates. If at some point in the future we change information usage practices that directly and materially affect your personal information, we will notify you by email of the relevant changes. At that time, you will be able to opt-out of this information usage by sending us an email.